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Ordering & Returns

How do I order from Johnson & Johnson Vision?

To open an ordering account, please complete the following online form, or you can call our Customer Services on 0800 022 4222 (UK) or 1800 812 100 (Eire) during business hours.

Business hours: Mon-Thurs 9.00-17.30; Fri 9.00-17.00

We look forward to welcoming you to ordering with ACUVUE®.

I have not ordered in a while. Will I still be able to order?

If you are unsure of the status of your account, please contact our customer services department on 0800 022 422 (UK) or 1800 812 100 (Eire). They can take your details, investigate the current status of your account and advise of the next steps required if necessary to enable ordering.

Who do I contact if I have a billing question?

Please call our expert team on free phone 0800 022 4222 (UK) or 1800 812 100 (Eire) during business hours.

Business hours: Mon-Thurs 9.00-17.30; Fri 9.00-17.00

Can I return unopened contact lenses?

Johnson & Johnson Vision accepts and credits original purchases of returned product provided the unused product is received in its original and unopened package. Please take a look at our Returns Policy Page for details.

What is your average delivery time?

Currently our average delivery time is 2-3 working days from ordering. All orders are consolidated every day with a 6pm cut off. No minimum order is required. 

My order has not arrived. What should I do?

Please contact our friendly customer services team on 0800 022 422 (UK) or 1800 812 100 (Eire) who will be happy to help and investigate your order status further.

I would like my patients to receive their lenses directly at their home. Is this a service you offer?

Yes, here at Johnson & Johnson Vision Care we are constantly striving to meet our customers' needs and we realise the value of this service to our customers. If you wish to set up Home Delivery, this can be done through our website or you can contact our customer services team who can arrange this for you and talk you through the options available.

Have you changed the size of your home delivery boxes as I have had a few patients say recently that the boxes do not fit through their letterboxes?

We haven't made any recent changes to the patient delivery box. If you continue to receive this feedback from your patients, please contact our Customer Service team on 0800 022 422 (UK) or 1800 812 100 (Eire) who can investigate further. Your feedback on our services is important to us to drive improvement.