To access all features and enjoy the full functionality of this site, please ensure your browser is up-to-date. For IE8 users, the most recent version is IE11.

Website FAQs

What is the website for?

On our site, you can order products, take online training courses, and find an array of valuable resources and information that can help drive your practice forward. 

I haven’t received a verification code. What should I do?

Please check you have provided a valid email address when logging in for the first time to your JNJVISIONPRO account. If you requested a new verification code, checked your spam folder and you still haven’t received the code, please contact our customer service team for assistance (phone 0800 026 5880). 

Why am I asked to merge my accounts?

We have updated our system to help you manage your practice and product ordering with ease. There is no need to login to multiple accounts anymore to access all features. On this site, you can order products, manage your account information, and find valuable resources all in one place. For more information, please contact our customer service team by clicking the link or phone 0800 026 5880..

Why am I asked to provide email address?

By providing an email address for your individual account on JNJVISIONPRO, you can log in more easily. This email address will be your username that you use to access our services across Order Centre, Learning and JNJVISIONPRO. If you forget your password, you will need the current email address to reset it. We respect your privacy, your email address, and the information you give us. We will not use your email address for purposes other than those specified by you. For more information, please see our Privacy Policy.

Why am I getting "Email address already exists in our system" error?

This message means that you are attempting to register an account, but there is already one registered using your email address. JNJVISIONPRO does not allow a given email address to be assigned to more than one user record in our system. Please provide an alternative email address to register your unique user account. If you already have an account with us, please reset the password for the existing account to renew the access.

How can team members be added to a practice?

The practice owner can add team members to the practice and provide permissions for things such as ordering. Visit the “My Practice” section and select “My Team.” There you can manage all members associated with your practice.

Why can’t I update my email address in my profile?

If you are the practice owner or site administrator, your account is associated with the practice information. The email address in this case can be only updated by contacting our customer service.

For any other users, this is not applicable, and the email address can be easily updated in the “Profile” page of the “My Account” section.

What is “Find an Optician”?

On our patient facing sites (www.acuvue.co.uk, www.acuvue.ie), consumers and patients can search for Eye Care Professionals near them. By providing your practice information on JNJVISIONPRO.CO.UK in the “Find an Optician” section of the site, your information will be placed on the ACUVUE® sites so patients near you can easily find and contact your practice.

I no longer wish to be found on ACUVUE® locator tool. How can I remove my practice from “Find an optician map”?

Please contact your ACUVUE® Account Manager or our customer service to remove your practice details from ACUVUE® locator tool and disable this functionality from “My Practice” section. 

How can permission levels be set?

If you are the practice owner or administrator, you can set permissions in the “My Practice” section. Simply select “My Team” and click on the icon next to the person’s name you’d like to set permissions for.

What can the practice owner do on the site?

The practice owner has full access to the site which includes managing team members linked to the practice, approving requests to be connected to the practice, and access to full ordering permissions.

Why do I have to link to a practice?

By linking to your practice you are able to access the Order Centre and gated area of JNJVISIONPRO.CO.UK such as My Learning or Practice Centre. Moreover, you will be also updated on any ACUVUE® promotion or campaign we are working on, and you can benefit from. Linking to a practice is mandatory for some roles during registration.

I work in multiple practices. How can I be tied to all of my practices?

Not a problem! When you register, simply place in your account number for one of the practices. Once registered on the site, you can visit “Practice Details” located in the “My Practice” section. Here you can link additional practices. You can also switch between the accounts to which you are linked.

I was asked the following question: “By linking your profile to a practice, your name and learning history will be available to the practice owner. The practice owner will also have the possibility to assign trainings to you. For more information, please read our privacy policy” What does this mean?

There is a lot of great education on the site, including online training courses. By answering this question, you allow your practice owner to see which trainings you have taken or are currently taking